☛ **Free Engraving**

Hello, customers. Engraving is an optional service from D218 Jewels. If you would like to engrave a special message on your jewelry, please feel free to contact us. Please note that certain jewelry designs may not accommodate engraving, and unique engraving styles or fonts may incur additional costs. [Contact Us](#)

☛ **What Jewelry Size Chart Do We Follow**

When ordering life’s most precious items from us, it’s crucial to get the size exactly right. For rings, sizes can sometimes vary slightly based on country standards. Please measure the inner diameter of your ring according to our International Ring Size Chart provided below.

If you encounter any difficulties in finding the perfect fit, please don’t hesitate to reach out to us for assistance.

This revision maintains clarity and addresses customers directly, offering clear guidance on engraving and sizing procedures at D218 Jewels.

**Shipping Options**

At D218 Jewels, we provide the following shipping choices to suit your needs:

– **Standard Free Shipping:** Delivery takes 20 to 25 business days. This option is free of charge.

**Express Shipping:** For those eager to receive their jewelry sooner, we offer express shipping, which delivers within 7 to 9 business days at a cost of 30 USD.

Please note: Insured shipping is not automatically included in standard or express shipping. If you require insured shipping for added peace of mind, kindly contact us before your jewelry is dispatched.

This revised section provides clear details about the shipping options available at D218 Jewels, emphasizing both speed and cost considerations for customers.

**Create Your Dream Jewelry With Us**

Do you have a unique vision that you can’t find anywhere else? At D218 Jewels, we specialize in bringing your dream jewelry to life. Whether it’s a custom design or a specific diamond you’re looking for, our experts are here to assist you every step of the way. Click here to begin turning your dream into reality.

This revised version maintains the inviting and personalized tone while highlighting the customization services offered by D218 Jewels.

**Returns/Exchange Policies**

**To Order Cancellations:**

– To cancel an order, please contact us within 24 hours of placing your order.

– Custom or personalized orders cannot be canceled once placed.

– If work has already commenced on your order, a restocking/processing fee may apply.

– Orders for loose diamonds (whether listed or custom-cut, certified or non-certified) cannot be returned or canceled once placed. Detailed photos or videos of the finished item will be shared with you before shipment.

**To Returns:**

– Contact us to initiate a Return Order request.

– Once approved, you will receive return instructions via email.

– Please ship the package back within 7 days of receiving approval, following the provided instructions.

– It is essential to adhere to our return process; failure to do so may affect the processing of your return.

– We are not liable for any lost or customs-hold issues with your return parcel.

This revised policy section clarifies the procedures for order cancellations and returns at D218 Jewels, ensuring customers understand the terms and conditions associated with these processes.

**Shipping Services**

**Perfect Packaging:**

– We ensure discretion with every order. Each shipment arrives in a discreetly marked package to safeguard your surprise. Every piece of D218 Jewels is packaged in an elegant jewelry box, enhancing the moment of receipt.

**Ship to an Alternate Address:**

– We provide an option to ship to an alternate address (excluding PO boxes and military addresses). Please confirm this with us before finalizing your shipment.

**PO Box and Military Address:**

– Unfortunately, we cannot ship valuable jewelry to PO boxes or military addresses. Please provide an alternative address for shipping.

**Package or Item Lost:**

– We track your parcel daily. Responsibility for your shipment passes to you once tracking confirms delivery to your address. Before delivery confirmation, we assume full responsibility.

**International Shipping Service:**

– International recipients are responsible for all customs duties and import fees. D218 Jewels cannot estimate or provide quotations for these fees.

– Shipments are handled via USPS/UPS/EMS. Tracking information becomes available 48-72 hours after shipment. Opting for express shipping ensures delivery within 7-9 business days from confirmation before shipment..

**Additional Terms and Conditions**

– If the buyer chooses to hold the shipment for any reason and subsequently the shipping courier fails to resume dispatch in a timely manner, or if the parcel is lost or damaged, D218 is not liable. We provide tracking numbers to facilitate easy monitoring by the buyer on a daily basis. In such cases, it is the receiver’s responsibility to resolve issues with the shipping courier directly.

– We prefer to confirm the shipping address before dispatch. Once the shipment is processed, we cannot guarantee address changes. Contact us directly for inquiries about address modifications.

– If our tracking indicates that your jewelry has been marked as shipped and the tracking number confirms delivery to your address, any claims of non-receipt must be addressed directly with your local shipping company. D218 Jewels is not responsible for parcels lost or damaged post-shipment.

**Safe Online Transactions**

– When you make a purchase online through D218, your information is protected with SSL encryption technology. SSL ensures that your credit card information remains secure and private between your browser and D218’s web servers.

**Safe Over the Phone Purchases**

– If you prefer to purchase over the phone rather than online, please call customer service at

+91 720 300 0218.

**Diamond Upgrade Policy**

– Upgrades are available only for IGI/GIA Certified Lab-Grown (HPHT/CVD) diamonds.

– Diamonds eligible for upgrade must be above 1.50 carats in any shape.

– Non-certified Lab-grown diamonds are not eligible for upgrades.

– Prior notification is required before inquiring about an upgrade related to your last purchase.

– The price of the new diamond must be at least twice the price of the original diamond.

– The original diamond must be returned in its original condition with the original certificate report.

– Any damage to the original diamond or certificate may disqualify it from our upgrade program, and in such cases, we will return your diamond.

– Upgrades are not available for gemstones, settings, or jewelry items.

– Upgrade orders are not eligible for discounts, coupons, or price match requests.

– Your original diamond must be returned to us and accepted by our quality assurance department before shipping your new selection.

– If our quality assurance department rejects the diamond based on quality reasons, we will reship your diamond to you, and shipping costs and any other duties must be paid by the customer.

– We are not responsible for any loss or damage to the parcel caused by the shipping company after it has been shipped from our facility.

– Upgrade credit does not include duties or taxes paid on the original purchase. All applicable duties and taxes will be charged on the full retail price of the new diamond before any credit is applied.

– The Diamond Upgrade Policy is valid for two years from the date of purchase.

– By placing your order, you agree to comply with all listed terms and policies. If you have any concerns or do not agree with our terms and policy, please contact us to discuss. We are available 24/7 to address your queries.

These terms and conditions ensure transparency and clarity in our transactions and policies at D218.